The bot’s knowledge will be upgraded according to the needs of the bank’s customers. Bots answer the most frequently asked questions in predefined scenarios, which speeds up and optimizes customer communication. All of this is possible in real-time and a few clicks away.

They also obtain useful information about card products and services or contact the bank’s direct telephone line. For example, through a Raiffeisenbank chatbot, any Viber user can find the nearest offices and ATMs from his or her mobile device. Sirma has integrated a chatbot into Viber, which enables instant communication tailored to the needs and preferences of customers. The personal approach in this kind of communications happens in a similar way people interact with their loved ones and friends. The users of the popular communication application Viber can receive useful information and chat with the bank directly, intuitively, and conveniently.

Raiffeisenbank Bulgaria is the first bank in the country to launch its public account in Viber as part of its partnership with Viber and Sirma in Bulgaria. The bank offers banking services in all segments - corporate and investment banking, small and medium-sized enterprises, services for individuals. Raiffeisenbank is one of the leading European universal banks, which has an extensive network of branches in Bulgaria.

Viber chat bot